Philadelphia Queen respects your privacy and is committed to protecting your personal data.
This Privacy Statement explains how we collect, use, store and protect your personal data when you visit our website, contact us or place an order with Philadelphia Queen.
1. Who We Are
Philadelphia Queen is operated by Gras Horeca B.V.
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Gras Horeca B.V. is the data controller responsible for the processing of your personal data.
Trading name: Philadelphia Queen
Legal entity: Gras Horeca B.V.
Chamber of Commerce (KvK) number: 52891364
VAT number: NL850651104B01
Business address:
Johan Cruijff Boulevard 143
1101 EJ Amsterdam
The Netherlands
Email: info@philadelphia-queen.com
If you have any questions about this Privacy Statement or the way we process your personal data, you can contact us using the details above.
2. Personal Data We May Collect
Depending on how you interact with us, we may collect and process different types of personal data.
This may include:
Information you provide to us
- your name;
- email address;
- telephone number;
- billing or delivery address, where applicable;
- information relating to your order;
- dietary preferences or information you voluntarily provide in connection with an order;
- messages or other information you provide when contacting us.
Order and payment information
When you place an order, we may process information such as:
- products ordered;
- order date and time;
- order value;
- payment status;
- payment method;
- transaction or payment reference.
Payment details may be processed directly by an external payment service provider. We generally do not receive or store complete credit or debit card details ourselves.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- date and time of your visit;
- website interaction and usage data;
- cookie identifiers and similar technical information.
3. Why We Process Your Personal Data
We may process your personal data for the following purposes:
Processing and fulfilling orders
We use your information to receive, prepare, process and complete your order and to communicate with you about it.
The legal basis for this processing is generally that it is necessary for the performance of a contract with you.
Processing payments
Certain personal and transaction information may be processed to enable and verify payments.
The legal basis for this processing is generally the performance of our agreement with you and, where applicable, compliance with our legal obligations.
Customer service and communication
We may use your contact information and correspondence to answer questions, resolve complaints or otherwise provide customer support.
Depending on the circumstances, this processing may be necessary for the performance of our agreement with you or based on our legitimate interest in providing effective customer service.
Administration and legal obligations
We may process and retain certain information where necessary for accounting, tax administration, fraud prevention or compliance with other legal obligations.
The legal basis for this processing is compliance with our legal obligations.
Improving our website and services
We may use information about the way visitors use our website to understand how our website and services are used and to improve their functionality and user experience.
Where this involves personal data, we rely on our legitimate interests or, where required, your consent.
Marketing
Where applicable, we may use your contact details to send you news, promotions or other marketing communications.
We will only do so where we have a valid legal basis, such as your consent, or where marketing is otherwise permitted by applicable law.
You may unsubscribe from marketing communications at any time.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files that are stored on or accessed through your device when you visit a website.
We may use:
- Necessary cookies, which are required for the website or ordering process to function correctly;
- Preference cookies, which remember certain settings or choices;
- Analytics cookies, which help us understand how visitors use our website;
- Marketing cookies, which may be used to measure advertising or provide personalised content.
Where required by law, analytics, marketing and other non-essential cookies will only be placed after you have given your consent.
You can withdraw or change your cookie preferences through the cookie settings on our website, where available.
More detailed information about the cookies used on our website may be provided through our cookie banner or Cookie Policy.
5. Sharing Personal Data With Third Parties
We may share personal data with third parties where this is necessary to operate our business and provide our services.
These parties may include:
- payment service providers;
- website and hosting providers;
- online ordering platforms;
- IT and technical service providers;
- accounting or administrative service providers;
- analytics or marketing providers, where applicable;
- professional advisers;
- government authorities or regulators where required by law.
Where third parties process personal data on our behalf, we require them to handle personal data appropriately and in accordance with applicable data protection legislation.
We do not sell your personal data.
6. International Data Transfers
Some of our service providers may process or store personal data outside the European Economic Area (EEA).
If personal data is transferred outside the EEA, we take appropriate measures to ensure that the data is protected in accordance with applicable data protection legislation.
Depending on the circumstances, these measures may include an adequacy decision by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.
7. How Long We Keep Your Personal Data
We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.
The appropriate retention period depends on the type of information and the reason for which it is processed.
For example:
- order and customer service information may be retained for as long as reasonably necessary to process orders and deal with questions or disputes;
- information forming part of our financial or tax administration may be retained for the period required under Dutch law;
- marketing data may be retained until you unsubscribe or withdraw your consent, where consent is the applicable legal basis;
- technical and analytics data may be retained for a limited period depending on the relevant service or cookie.
After the applicable retention period has expired, personal data will be deleted or anonymised where reasonably possible.
8. How We Protect Your Personal Data
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include, where appropriate:
- secured website connections;
- restricted access to personal data;
- appropriate password and account security;
- security measures implemented by our hosting and payment providers;
- limiting access to personal data to persons who require it for their work.
No internet-based system can be guaranteed to be completely secure. We therefore regularly assess the measures used to protect personal data.
9. Your Privacy Rights
Under the GDPR, you may have several rights regarding your personal data.
Depending on the circumstances, these may include the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of the processing of your personal data;
- object to certain forms of processing;
- receive certain personal data in a structured, commonly used and machine-readable format;
- withdraw your consent where processing is based on consent;
- object to direct marketing at any time.
These rights are not absolute and may be subject to legal exceptions.
If you wish to exercise one of your privacy rights, please contact us at:
We may ask you to provide additional information where reasonably necessary to verify your identity.
We will respond to your request within the period required by applicable data protection legislation.
10. Complaints
If you have a concern about how we process your personal data, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
More information is available via the website of the Autoriteit Persoonsgegevens.
11. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites or services.
These third parties have their own privacy policies and are responsible for their own processing of personal data.
Philadelphia Queen and Gras Horeca B.V. are not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing the applicable privacy policy when using a third-party service.
12. Children
Our website and services are not specifically intended for children, and we do not knowingly seek to collect personal data from children for marketing purposes.
If you believe that a child has provided personal data to us inappropriately, please contact us so that we can assess the situation and, where appropriate, delete the information.
13. Automated Decision-Making
We do not intend to make decisions that have legal or similarly significant effects on individuals solely through automated processing, unless explicitly stated otherwise.
If this changes, we will provide the information required under applicable data protection legislation.
14. Changes to This Privacy Statement
We may update this Privacy Statement from time to time, for example when our services, systems or legal obligations change.
The most recent version will always be made available on our website.
The date at the top of this Privacy Statement indicates when it was last updated.
15. Contact
If you have any questions about this Privacy Statement, the processing of your personal data or your privacy rights, please contact:
Philadelphia Queen / Gras Horeca B.V.
Johan Cruijff Boulevard 143
1101 EJ Amsterdam
The Netherlands
Chamber of Commerce (KvK): 52891364
VAT number: NL850651104B01
Email: info@philadelphia-queen.com