Welcome to Philadelphia Queen. These Terms and Conditions govern your use of our website, philadelphia-queen.com, and any orders or services made available through our website.
By using our website or placing an order with us, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. About Philadelphia Queen
Philadelphia Queen is a trading name operated by Gras Horeca B.V., a company registered in the Netherlands.
Trading name: Philadelphia Queen
Legal entity: Gras Horeca B.V.
Chamber of Commerce (KvK) number: 52891364
VAT number: NL850651104B01
Business address:
Johan Cruijff Boulevard 143
1101 EJ Amsterdam
The Netherlands
Email: info@philadelphia-queen.com
Phone: +31 20 810 21 47
2. Use of Our Website
You may use our website for personal and lawful purposes only.
You agree not to:
- use the website in any way that violates applicable laws or regulations;
- attempt to gain unauthorised access to the website or its systems;
- interfere with the security, availability or proper functioning of the website;
- copy, reproduce or commercially exploit website content without our permission.
We may modify, suspend or discontinue any part of the website at any time.
3. Products and Menu Information
We aim to ensure that descriptions, ingredients, images and other information displayed on our website are accurate and up to date.
However, products, ingredients, availability, presentation and portion sizes may occasionally differ from the information or images displayed online.
All products are subject to availability. We reserve the right to change our menu, ingredients, prices or product availability at any time.
4. Allergies and Dietary Requirements
Our products may contain or come into contact with allergens.
If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order.
While we take reasonable care when preparing our products, we cannot guarantee that any product is completely free from traces of allergens where products are prepared in an environment in which allergens are also handled.
5. Online Orders
Where online ordering is available, you are responsible for providing accurate and complete information when placing your order.
An order is only considered accepted once you receive an order confirmation or we otherwise confirm that your order has been accepted.
We reserve the right to refuse or cancel an order, for example if:
- a product is unavailable;
- incorrect pricing or product information was displayed;
- payment cannot be processed;
- we suspect fraud or misuse of our ordering system;
- circumstances outside our reasonable control prevent us from fulfilling the order.
If we cancel an order after payment has been received, any amount due to you will be refunded using the original payment method where reasonably possible.
6. Pick-Up Orders
If you place an order for pick-up, you are responsible for collecting your order at the location and within the time period indicated during the ordering process.
Preparation and collection times shown online are estimates and may vary depending on circumstances, including order volume and operational conditions.
We cannot guarantee that an order will be ready at an exact time unless explicitly agreed otherwise.
7. Prices and Payment
All prices displayed on our website are shown in euros (€) and include applicable VAT unless stated otherwise.
Prices may change at any time. The price applicable to your order will normally be the price displayed at the time you place the order.
Payment may be processed by a third-party payment provider. The terms and privacy practices of that provider may also apply to your transaction.
8. Cancellations and Refunds
Because our products are generally freshly prepared food products, cancellation rights may be limited once preparation of an order has started.
If you believe there is a problem with your order, please contact us as soon as possible.
Where appropriate, we may offer a replacement, refund or other suitable solution. Any refund will be assessed based on the circumstances of the individual order and applicable consumer law.
Nothing in these Terms and Conditions limits any statutory rights you may have under applicable Dutch or European consumer protection law.
9. Intellectual Property
Unless otherwise stated, all content on this website, including text, branding, logos, graphics, photographs, menu designs and other materials, is owned by or licensed to Gras Horeca B.V. and/or Philadelphia Queen.
You may not reproduce, distribute, modify or commercially use our content without our prior written permission.
10. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services, such as payment providers, ordering platforms, social media platforms or mapping services.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of those services may be subject to separate terms and conditions.
11. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily restrict access to the website for maintenance, updates, technical issues or other reasons.
12. Liability
To the extent permitted by applicable law, Gras Horeca B.V. and Philadelphia Queen will not be liable for indirect or consequential losses arising from the use of our website or services.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
13. Privacy and Cookies
We process personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
For more information about how we collect and process personal data, please refer to our Privacy Policy.
Our website may also use cookies and similar technologies. You can manage your cookie preferences through the cookie settings available on our website.
14. Changes to These Terms
We may update these Terms and Conditions from time to time, for example because of changes to our services, business practices or legal requirements.
The latest version will always be published on this page. The date at the top of this document indicates when the Terms and Conditions were last updated.
15. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands.
Any disputes arising in connection with these Terms and Conditions will be handled by the competent courts in the Netherlands, subject to any mandatory consumer protection rules that may apply.
16. Contact
If you have any questions about these Terms and Conditions, please contact us:
Philadelphia Queen / Gras Horeca B.V.
Johan Cruijff Boulevard 143
1101 EJ Amsterdam
The Netherlands
KvK: 52891364
VAT: NL850651104B01
Email: info@philadelphia-queen.com
Phone: +31 20 810 21 47